Contents
目录
Foreword
前言
Introduction
引言
0.1 General
0.1 总则
0.2 Quality management principles
0.2 质量管理原则
0.3 Process approach
0.3 过程方法
0.3.1 General
0.3.1 总则
0.3.2 Plan-Do-Check-Act cycle
0.3.2 策划-实施-检查-处置(PDCA)循环
0.4 Relationship with other management system standards
0.4 与其他管理体系标准的关系
1 Scope
1 范围
2 Normative references
2 规范性引用文件
3 Terms and definitions
3 术语和定义
4 Context of the organization
4 组织环境
4.1 Understanding the organization and its context
4.1 理解组织及其环境
4.2 Understanding the needs and expectations of interested parties
4.2 理解相关方的需求和期望
4.3 Determining the scope of the quality management system
4.3 确定质量管理体系的范围
4.4 Quality management system
4.4 质量管理体系
5 Leadership
5 领导作用
5.1 Leadership and commitment
5.1 领导作用和承诺
5.1.1 General
5.1.1 总则
5.1.2 Customer focus
5.1.2 以顾客为关注焦点
5.2 Quality policy
5.2 质量方针
5.3 Roles, responsibilities and authorities
5.3 组织的角色、职责和权限
6 Planning
6 策划
6.1 Actions to address risks and opportunities
6.1 应对风险和机遇的措施
6.1.1 Determining risks and opportunities
6.1.1 确定风险和机遇
6.1.2 Actions to address risks
6.1.2 应对风险的措施
6.1.3 Actions to address opportunities
6.1.3 应对机遇的措施
6.2 Quality objectives and planning to achieve them
6.2 质量目标及其实现的策划
6.3 Planning of changes
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